Be an Agent of Change with UNION

At UNION, change isn’t just a concept—it’s our core mission.

An ‘Account Manager’ is a crucial role in Account Management, operating as the key bridge between our clients and the creative department. They ensure that the agency is meeting the client’s needs, solving strategic problems, and keeping projects on track.

The opportunity:

Yes, it’s a cliché, but no two days are the same for our Account Managers and it’s guaranteed to present you with an exciting learning curve, sharpening your management, team working and communication skills. You’ll have the opportunity to work on a vast range of client accounts from national government campaigns to exciting private sector clients including tourism, energy and food.

Your role:

  • Leading client accounts within the agency, managing budgets, ensuring they are profitable and growing.
  • Applying strategic thinking and insight to all projects, driving them forward and addressing challenges where appropriate.
  • Taking responsibility for the client-agency relationship, developing and maintaining senior client relationships.
  • Seeking to build a good working rapport between the account management creative and development teams throughout the agency.
  • Regularly involved in new business, tenders and pitches, approaching these with both a creative and commercial mindset.
  • Managing client briefings and presentations.
  • Managing projects on-time and on-budget.
  • Responding to client requests.
  • Financial management – estimating, quoting, and invoicing.
  • Time management – creation of timing plans to meet client deadlines.
  • Providing support to the team – you will report to a Senior Account Manager/Account Director.

The ideal change-maker:

This is a role for those who enjoy and thrive in a pressurised environment. It’s fast-paced, and you must have the ability to think on your feet, juggling various client needs at the same time, and still ensure that everything is delivered to a perfect standard. You will be:

  • Strategic thinker
  • Drives things forward
  • Commercially minded
  • Leads by example, inspires others
  • Challenges both internally and externally to achieve the best results
  • Wants to be part of a brilliant team
  • Builds trust in client relationships
  • Self-motivated
  • Positive and has a can-do attitude
  • Enthusiasm and passion for the industry
  • Some experience in a similar role


At UNION, diversity isn’t a box-checking exercise— we look to employ the best talent in the market; regardless of gender, orientation, class, culture or ethnicity. The ability to think differently is the lifeblood that fuels our ethos of change. If you can outperform, outthink, and outdo, we want you.

The obvious stuff:

  • Competitive compensation to match your role
  • Investing in your growth with training
  • Benefits from pensions to life cover
  • Ample holiday time, for you to recharge and reflect.
  • Opportunities for enlightenment through IPA CPD and UNION Academy initiatives.
  • Flexible working that bends to life’s rhythm.
Union team

Team Union – Scotland’s longest lasting independent creative agency. 85 people based in wonderful offices in Inverleith, Edinburgh.

Call to adventure:

Ready to be an Agent of Change? Get in touch and tell us why you’re the Account Manager we seek to, subject line: ‘UNION ACCOUNT MANAGEMENT – Agent of Change’.