Digital Account Manager

The opportunity: 

The successful candidate will have the chance to work with a diverse range of clients, from national government campaigns to high-profile private sector brands in tourism, travel, and beverages. You’ll collaborate with a dynamic, energetic team, where every day brings new challenges and opportunities for growth. 

Your role:

• Manages client accounts, managing budgets to ensure profitability and growth.
• Apply strategic insights to drive projects forward, leveraging data-driven analysis from tools like GA4 and other reporting platforms to inform decisions and address challenges.
• Oversee client meetings, taking responsibility for nurturing client relationships and maintaining strong partnerships.
• Facilitate collaboration between account management, creative, and development teams to ensure seamless project delivery.
• Oversee the direction and execution of high-quality web design, development, and digital marketing initiatives.
• Add value by presenting innovative solutions and proposals that solve client business challenges.
• Conduct in-person discovery workshops, digital strategy sessions, and present findings to clients, delivering wrap-up sessions.
• Take ownership of web analytics and reporting, ensuring that clients receive regular updates on key metrics and results through GA4 dashboards and other tracking tools.
• Reporting to an Account Director, ensuring alignment with broader business goals. 

The ideal change-maker: 

This role suits someone who thrives in a fast-paced, collaborative agency environment and enjoys leading both people and projects.  You will be:

• Passionate about the digital industry, bringing enthusiasm to every project.
• Self-driven, motivated, and able to thrive in a fast-paced environment.
• A strategic thinker with some experience in digital marketing performance tracking, comfortable using GA4 and other reporting tools to shape project direction.
• Commercially savvy, balancing multiple client needs while ensuring high standards are met.
• Someone who leads by example, motivating those around you to deliver excellence.
• Comfortable challenging ideas, internally and externally, to achieve the best outcomes.
• Excellent at building trust and rapport with clients, fostering long-term partnerships.
• Equipped with some experience in a similar role, giving you the edge to hit the ground running. 

The Union: 

At Union, diversity isn’t a box-checking exercise, we look to employ the best talent in the market; regardless of gender, orientation, class, culture or ethnicity. The ability to think differently is the lifeblood that fuels our ethos of change. If you can outperform, outthink, and outdo, we want you. 

The obvious stuff:

• Competitive compensation to match your role
• Investing in your growth with training
• Benefits from pensions to life cover
• Ample holiday time, for you to recharge and reflect
• Opportunities for enlightenment through IPA CPD and Union Academy initiatives
• Flexible working that bends to life’s rhythm 

Call to adventure: 

Ready to be an Agent of Change? Get in touch and tell us why you're the Digital Account Manager we seek to lyndsay.snoddon@union.co.uk, subject line: ‘DIGITAL ACCOUNT MANAGER – Agent of Change'.