Rescuing pensions from cancel culture
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- Scottish Widows
- Sectors
- Financial
- Services
- Audience Segmentation
- Customer Relationship Marketing (CRM)
- Direct Marketing
- Experiential and Field Marketing
- Partnership Marketing
- Year
- 2021
During the cost-of-living crisis people were desperately looking at where they could save money. Our brief from Scottish Widows was to ensure that pensions were removed from any list of 'easy-to-cancel' inessentials. Our campaign didn't just help to demonstrate the value of pensions, we were also highly effective in getting people to actively engage with their pension needs. And the evidence of changes in behaviour was significant.
[ THE CHANGE ]
25% increase in mobile App registrations
20% increase in customers' personal details being updated
4% increase in fund switching requests